Refund policy
Return and Refund Policy
We have a 14-day return policy online purchased items, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it - unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at contact@ezdesk.ge or by phone at +995 550 503 112 / 032 2 111 001. Returns must be sent to the following address:
Giorgi Saakadze II Ave. 1a, Tbilisi, Georgia (Business center Atrium)
Once your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related questions, feel free to contact us at contact@ezdesk.ge.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-returnable Items
We currently do not accept returns on the following:
- Items marked as final sale
- Gift cards
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you'd like to exchange an item (for example, for a different size or model), please contact us at contact@ezdesk.ge or by phone at +995 550 503 112 / 032 2 111 001. We'll do our best to assist you with a manual exchange, subject to product availability.
Alternatively, you may return the item you have, and once the return is accepted, place a new order for the replacement.
European Union 14-Day Cooling-Off Period
We currently do not ship directly to the European Union.
However, if you are an EU-based customer purchasing while in Georgia, you may be eligible for cancellation under EU consumer protection laws.
Under EU regulations, EU-based customers have the right to cancel or return an order within 14 days of delivery - for any reason and without justification - as long as the item is unused, in its original packaging, and includes proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, your refund will be processed manually to your preferred bank account within 5 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at contact@ezdesk.ge or by phone at +995 550 503 112 / 032 2 111 001.
